Dedicated and detail-oriented user experience researcher and designer with over 5 years of expertise with a proven track record of successfully executing a variety of human factors and user research projects. 

I’m Jessica,

More about me.

Headshot of Jessica Black smiling

Hello, I'm Jessica Black, a seasoned User Experience (UX) Designer & Researcher with a strong foundation in various user research methodologies. My expertise lies in planning, managing, and executing formative and validation usability tests to enhance the performance of medical devices.

With a diverse background spanning inbound marketing, graphic design, web development, social media management, user interface design, and user experience research, I bring a holistic perspective to my work. I firmly believe that successful user experiences are integral to elevating a company's brand.

Whether you're starting from scratch or seeking to enhance your existing website, I'm here to collaborate with you in creating a platform that not only meets but exceeds your users' expectations, ensuring they find what they need seamlessly. Let's work together to craft a website that customers turn to time and time again.

Core Skills

  • Business Research

    • Technical constraints

    • Business goals & requirements

    • Product flow development

    • Google Analytics

    • Stakeholder interviews

  • Experience Strategy

    • Consumer research

    • Marketplace research

    • Mission & vision development

    • Competitive research

  • UX Auditing

    • Heuristic analysis

    • Value proposition development

    • Accessibility assessment

    • Content assessment & development

  • User Research

    • User interviews

    • Observational research

    • Formative & Validation testing

    • Usability testing

    • Survey development

    • UI requirement development

    • Persona development

    • Task analysis

  • Information Architecture

    • Tree testing

    • Open & closed card sorting

    • Process flow development

    • Content organization

    • Taxonomy development

    • Sitemapping

  • Prototyping

    • Lo-fi wireframes

    • Hi-fi wireframes

    • Interactive prototyping

My Toolbox

I believe adaptability is an important quality for a UX designer & researcher to possess. I have also found that many design programs are built with a similar foundation. This has made it easy for me to translate skills from one design program to another.